Silo Storage Ltd (“Company”, “we”, “our”, or “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website and services.

1. Information We Collect

We may collect and process the following personal data:

  • Contact information: Name, email address, phone number, billing address.

  • Account details: Information provided when renting a storage unit or making an enquiry.

  • Payment information: Transaction details (note: we do not store full payment card details).

  • Website usage data: Information collected through cookies and analytics, such as IP address, browser type, and pages visited.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To process enquiries and manage your storage rental.

  • To communicate with you regarding your account, payments, or updates to our services.

  • To comply with legal and regulatory obligations.

  • To improve our website, services, and customer experience.

3. Legal Basis for Processing

We process personal data under the following legal bases:

  • Contractual necessity: To provide storage services and manage agreements.

  • Legal obligation: To comply with applicable laws and regulations.

  • Legitimate interests: To improve services, ensure security, and communicate with customers.

  • Consent: Where you have opted in to receive marketing communications.

4. Sharing Your Information

We do not sell or rent your personal data. We may share information with:

  • Service providers who support our operations (e.g., payment processors, IT support).

  • Regulators or law enforcement if required by law.

  • Professional advisers (e.g., accountants, solicitors) where necessary.

5. Data Retention

We retain personal data only for as long as necessary:

  • Customer and billing records are kept for at least 6 years in line with legal requirements.

  • Enquiry information is retained for a shorter period unless you become a customer.

6. Security

We implement appropriate technical and organisational measures to safeguard your personal data. However, no system can be completely secure, and we cannot guarantee absolute protection of your data.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your data (subject to legal obligations).

  • Object to certain processing, including direct marketing.

  • Request restriction of processing in certain circumstances.

  • Request transfer of your data to another provider.

To exercise these rights, please contact us using the details below.

8. Cookies

Our website may use cookies to improve functionality and user experience. You can manage or disable cookies through your browser settings, but some features of the site may not work properly without them.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Silo Storage Ltd
Cupar, Fife
Email: info@silostorage.co.uk
Phone: 07841 819 636

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.